We're Telstra - an iconic Aussie brand with a global footprint. Our mission is to build a connected future so everyone can thrive. We're known for delivering cutting‑edge tech on Australia's best network, and we're just as committed to creating a workplace where you can grow, thrive, and be your best.
At Telstra, you'll be part of a team that values human connection, wellbeing, and choice. We're not just a tech company – we're a people company.
About the team
Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing.
About the role
We're looking for a driven Senior Account Manager with a passion for assisting our customers achieve their business and financial goals. You'll be the voice of Telstra, engaging with business customers to uncover needs, offer tailored solutions, and drive meaningful conversations.
This is a fast‑paced, high‑energy role where your ability to build long‑standing mutually beneficial relationships will be key to your success.
Key Responsibilities
* Achieve Revenue, Sales & Customer experience targets for your assigned portfolio of the TBTC "Hi‑Value" customer segment
* Proactively reach out to business customers to identify needs and offer tailored Telstra solutions
* Use your natural curiosity and communication skills to create effortless and brilliant customer experiences
* Apply your product knowledge to deliver commercially effective solutions that meet customer needs
* Influence and negotiate with confidence to overcome objections and secure sales
* Collaborate with internal teams to ensure seamless delivery of products and services
* Build and manage relationships with key customers
* Take ownership of customer issues and follow through to resolution
* Contribute to an inclusive and culturally aware team environment
About You
* You thrive in relationship management and love the buzz of hitting and exceeding targets
* You're confident and can build rapport quickly with a wide range of customers
* You're motivated by KPIs and know how to turn a "maybe" into a "yes"
* You're a fast learner who's hungry to grow and take on new challenges
* You've worked in as an Account Manager and have a proven track record in the management and retention of key customer relationships
Key Skills Required
* Communication
* Selling Products & Services
* Growth Mindset
* Resilience
Ready to connect with your next career move? If this sounds like the perfect fit, we'd love to hear from you.
Apply now and attach your CV to take the first step toward joining a team that's shaping the future of business tech.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
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