We believe it is people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.
And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.
We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!
**Our Consumer & Small Business team**
To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid-19. This is to ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances. It is a requirement of the role that you reside in the region, allowing you to deliver the world class standard of service synonymous to Telstra.
**About the role**
The Regional Engagement Manager plays a critical role in forging strategic stakeholder & community relationships, and driving service experience improvements, business growth and revenue generation for Telstra in a defined territory. You thrive on utilising your solution-oriented and entrepreneurial mindset to identify and pursue rewarding opportunities. You leverage your ability to influence a diverse set of stakeholders within Telstra to deliver initiatives that address issues and deliver positive outcomes for your customers & communities. You are exceptionally organised and have highly polished communication skills. This, along with your passion for the customer & local communities will see you have a direct hand in shaping Telstra’s reputation & financial success in regional & peri-urban markets
As a Regional Engagement Manager, you are recognised for your expertise in customer advocacy, stakeholder management and business development with a proven ability to deliver business growth.
**You will leverage your ability to organise and manage a diverse portfolio to deliver against the following responsibilities**:
- Lead the local external stakeholder engagement strategy to deepen relationships within your defined territory
- Facilitate the engagement & alignment of Telstra’s regional workforce within a region to deliver a brilliant experience for customers & communities
- Develop a deep understanding of your territory using market data, as well as insights from our internal and external stakeholders, customers and communities to identify our challenges & opportunities
- Develop, maintain and execute territory plans with strategic & tactical initiatives to address priority challenges & capitalise on opportunities to improve Telstra’s reputation and grow business
- Lead the local/regional sponsorship, promotion and advertising strategy and execute upon this to ensure solid brand recognition to support customer experience and sales
- Facilitate the planning & delivery of local events for communities to showcase our technology & connectivity capability & strengthen our brand reputation
- Drive the execution of Telstra’s sustainability, inclusion & social responsibility strategy within local communities through programs such as digital inclusion, indigenous check ins & cyber safety
- Drive support of disaster relief coordination in consultation with the Regional General Manager
- Identify and pursue business development opportunities within local communities and industries that drive connectivity improvements and adoption of technology solutions
- Contribute to submissions for external funding and co-investment programs to deliver infrastructure and connectivity improvements to local communities
- Collaborate across the Regional Australia Team peer group to identify opportunities to scale initiatives across multiple regions and markets
**To be successful in the role, you'll bring skills and experience in**:
- Business Development
- Collaboration
- Commercial acumen / awareness
- Communicating with Influence
- Customer-centricity
- Leadership
- Negotiation
- Problem Solving
- Process Improvement
- Sales and marketing
- Stakeholder Management
- Strategy Development
If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply!
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
📌 Regional Engagement Manager (Wagga Wagga, Young
🏢 Telstra
📍 Canberra