Are you a numbers person who also genuinely loves people?
Do you thrive on forecasting, driving revenue, building relationships and finding creative ways to maximise opportunities? Are you proactive, collaborative and ready to be part of one of Western Australia's most exciting hospitality destinations?
We are looking for an experienced and energetic Reservation | Revenue Manager to join the team at The Lodge Wadjemup.
Based primarily in our Fremantle office, this role also includes some travel to beautiful Rottnest Island, working closely with our Commercial, Operational and Support teams to drive performance across rooms revenue, reservations, distribution and guest experience.
About the Role
Reporting to the General Manager, and working closely with our Sales and Marketing Manager, and forming part of our wider Commercial Team, you will take ownership of:
* Reservations operations and guest communications
* Revenue strategy and optimisation
* Forecasting, budgeting and reporting
* Distribution and channel management
* OTA performance and relationships
* Yield management and pricing strategy
* Market analysis and identifying revenue opportunities
* Supporting group, conference and event business opportunities
* Preparing accommodation group quotes in a timely and accurate manner
* Assisting operational and support teams with internal accommodation and ferry bookings
* Leading weekly RevMax meetings for the senior executive team, providing clear insights into booking trends, market performance, the commercial trading environment, and guidance on revenue opportunities
* Supporting key commercial and operational project work, ensuring projects and tasks are completed accurately, efficiently and on time
* Working collaboratively with Front Office, Sales & Marketing and operational leaders across the business
You will also play a key role in championing and optimising our systems and processes.
About You
* Self‐motivated and highly proactive
* Commercially minded with a strong analytical skillset
* Passionate about hospitality and guest experience
* Confident communicating across all levels of the business
* Organised with exceptional time management skills
* Highly detail‐oriented with strong attention to detail – this is a must
* Creative and able to think outside the box to generate revenue opportunities
* Collaborative and team‐focused
* Calm under pressure and solutions driven
* Confident both in person and over the phone
Experience
You will ideally have strong experience with:
* PMS systems, with MEWS experience highly regarded
* IDeaS Revenue Management System
* Fairmas forecasting and budgeting
* OTAs and third-party distribution
* Event Temple or similar event management systems
* Advanced reporting, forecasting and commercial analysis
Why Join Us?
Work with an exciting and growing hospitality brand
Be part of a collaborative and passionate leadership team
Genuine opportunity to influence business performance
Dynamic and varied role with autonomy
Office based in Fremantle with travel to Rottnest Island
Amazing team culture built around our values: All In, Welcome, Care and Fun
Competitive salary package based on experience
If you are passionate about hospitality, love numbers and are excited by the idea of helping shape the commercial success of an iconic WA destination, we would love to hear from you.
Apply now with your resume and a short cover letter outlining why you would be the perfect fit for the role.
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