This is a hands-on administrative role supporting funeral arrangements and office operations.
The successful candidate must be comfortable working in a fast-paced, emotionally sensitive environment and supporting families during difficult times.
The role is administration-heavy, with a strong focus on organisation, coordination, empathy, and accuracy.
This role sits within a multicultural funeral services branch, operating in a niche market predominantly serving Chinese and broader Asian communities.
The team is highly cohesive, family-oriented, and experienced, delivering professional, sensitive, and culturally aware funeral services.
Key Responsibilities Administrative support for funeral arrangements Data entry and coordination of the funeral arrangement book Supporting meetings with families Reception desk coverage as required Liaising closely with arrangers, and internal teams Candidate Profile Mandarin and/or Cantonese language skills are required Ability to read Chinese (simplified or traditional) is required High empathy and emotional intelligence Strong organisation and time management skills Comfortable working in an environment involving deceased and grieving families Willingness to support a close-knit, long-tenured team Backgrounds That Transition Well Retail or customer service in multicultural environments Sales or service-based roles Aged care, community services, or hospitality Candidates from cultures where discussing death may be sensitive (support and training provided) Other Info -hour working week Typical hours: 8:am – 5:pm (some flexibility) Minimal standby initially Occasional weekend work (optional, offered internally first) Shared after-hours phone roster (calls diverted to mobile) Strong team culture and highly supportive work environment Role offers meaningful work, professional development, and exposure to a unique multicultural funeral services environment If this sounds of interest and you can speak Mandarin and/or Cantonese - apply today