Salary:
* Band 7A annualised salary: $114,258 per annum plus superannuation
About the Role
We are seeking a strategic specialist with an entrepreneurial mindset to lead the Commercial and Visitor Experience work area. This critical role sits within the Cultural Venues Leadership Team and will be focused on ensuring unforgettable experiences for guests, aligned with brand and defined markets.
The role will be key in exploiting opportunities to drive commercial revenue generation for cultural venues through visitor services, business and private events. This will be an opportunity for a dynamic and relationally oriented individual to build the work area's operations from the ground up in a way that is collaborative and nurturing for the Commercial and Visitor Experience Team.
This challenging and rewarding role will work cooperatively across the Economy and Experience directorate, national arts and live entertainment venues sector and local business community to entrepreneurially drive exceptional experiences for locals and visitors to the region.
Key Responsibilities
* Work across performing arts, live music and lifestyle events
* Develop and implement visitor experience operational policies, processes and procedures
* Manage and implement enterprise systems
* Resource management including budget planning, project budget management and achieving revenue targets
* Effectively manage, coach, mentor, develop and motivate staff and promote an environment that supports team building, skills development and best practice
Required Skills and Qualifications
* Relevant tertiary qualification in Business, hospitality or venue management or related field with relevant work experience or lesser qualification and relevant experience commensurate with the skills and requirements required for the position
* Demonstrated ability to champion, model and promote corporate values
* Extensive experience in a senior visitor experience and/or commercial development role in a live entertainment/arts/stadium venue context with multi-faceted knowledge and experience
* Demonstrated experience in customer experience including customer profiling, journey mapping and human centred design approaches
Benefits
This is a fixed-term contract until 30 April 2026. The successful applicant will be required to undergo a full employment medical and police check.
About You
We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace. We undertake an employment screening process to ensure this commitment is upheld.