About the Role
We are seeking experienced L2/L3 M365 Support Engineers to provide critical post‐migration and go‐live stabilization support across the rollout program.
This role will focus on ensuring a smooth transition during site deployments, stabilizing services post‐migration, and supporting end users and internal IT teams through issue resolution, troubleshooting, and knowledge uplift.
You will act as a key technical escalation point for OneDrive and SharePoint‐related issues while also contributing to improving the capability of the customer's internal service desk through mentoring and documentation.
Responsibilities and Accountabilities
* Post‐Migration & Go‐Live Support – Provide L2/L3 technical support for OneDrive and SharePoint
* Troubleshoot and resolve migration‐related issues in a timely manner
* Ensure minimal disruption to users during transition phases
* Incident Management & Troubleshooting Investigate and resolve complex technical issues related to M365 services
* Act as escalation point for service desk and internal IT teams
* Collaborate with Microsoft 365 and infrastructure teams where required
* Knowledge Transfer & BAU Uplift Mentor and support internal service desk teams to uplift BAU capability
* Create and maintain knowledge base (KB) articles and technical documentation
* Contribute to operational readiness and support transition to BAU
* Migration Window Support Provide support during scheduled migration windows
* Participate in after‐hours or extended coverage during critical cutover periods
* Assist with 24x7 support coverage during peak migration activities where required
Requirements and Experience
* Strong experience in Microsoft 365 environments (OneDrive and SharePoint)
* Proven L2/L3 technical support experience in enterprise environments
* Experience supporting migrations and large‐scale rollout programs
* Strong troubleshooting and incident resolution skills
* Experience working in post‐go‐live or hyper care environments
* Ability to support and mentor junior IT/service desk teams
* Strong communication and documentation skills
* After‐hours / on‐call support (including weekends where required)
* Duration: 6 months
* Model: Full‐time, hybrid
* Start: Mid‐June (aligned with rollout schedule)
* Working arrangement: Standard 8‐hour day
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender‐diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender‐diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
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