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About the role
We are seeking a Resort Front Office Supervisor to join our vibrant team on the stunning Gold Coast in Queensland. In this full-time role, you will be responsible for overseeing the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction. This opportunity would suit an experienced Duty Manager looking at wanting take the next step in your hospitality career.
What you'll be doing
Manage and lead the front office team, including scheduling, coaching and development
Oversee the check-in and check-out process, ensuring a seamless and efficient guest experience
Manager any guest escalations, support the team to maintain accurate guest records and handle all guest inquiries and requests in a timely and professional manner
Develop and implement policies and procedures to improve front office operations
Collaborate with other departments to ensure a cohesive and coordinated guest experience
Monitor and analyse front office metrics to identify areas for improvement
Contribute to the overall success of the resort by providing exceptional customer service and supporting the achievement of business goals
Working closely with the Resort Manager to maximise revenue opportunities within the resort with a strong focus on managing OTA and direct rental bookings
What we're looking for
Minimum 3-5 years of experience in a resort duty manager role or similar
Strong leadership and people management skills, with the ability to motivate and develop a team
Excellent customer service orientation and problem-solving skills
Proficient in using hotel management software and technology
Strong communication and interpersonal skills to liaise with guests, staff, and other stakeholders
Flexible and adaptable, with the ability to work in a fast-paced environment
Available to work Tuesday to Saturday but also flexible to work other days/hours if required
Relevant qualifications in hospitality management or Timeshare resort experience.
What we offer
We are committed to providing a supportive and rewarding work environment. As a valued member of our team, you can expect competitive remuneration, opportunities for career development.
About us
We are known for our commitment to exceptional guest experiences and our beautiful seaside locations. Our mission is to create unforgettable holiday memories for our guests, and we are looking for passionate individuals to join our team and help us achieve this goal.
If you are excited by the prospect of this role and want to be part of our dynamic team, we encourage you to apply now.
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Your application will include the following questions:Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have in the hospitality & tourism industry?
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