Join to apply for the Pre-Sales Engineer - Document Solutions role at Epson Australia.
4 days ago - Be among the first 25 applicants.
Join to apply for the Pre-Sales Engineer - Document Solutions role at Epson Australia.
* Fantastic opportunity for print gurus
* Hawthorn Location + Free Parking
* Global Organisation
Epson, a leader in printer and imaging markets, is seeking a Pre-Sales Engineer to support its growing Document Solutions and Large Format Printing business.
Reporting to our Team Leader Pre-Sales, this role will act as the Pre-Sales representative for our location in Melbourne supporting our Victorian sales operations.
This role is responsible for assisting our sales team, dealers, and customers with both sales and technical support within this specialised area.
Key Responsibilities
1. Collaborate with the sales and service teams to understand client requirements and develop tailored print solutions.
2. Design and implement integrated print environments, including third-party software solutions like PaperCut and Printix.
3. Provide technical pre-sales support, including product demonstrations and customer workshops.
4. Assist with installations remotely or on-site at customer locations.
5. Configure, test, and troubleshoot print solutions in diverse IT environments.
6. Lead technical presentations and workshops to demonstrate solutions.
7. Act as the technical point of contact for internal teams and clients.
8. Maintain relationships with third-party vendors for current products and integrations.
9. Work with project management teams for smooth implementation and handover.
Required Skills & Experience
* Expertise in printer hardware, especially A3 MFDs and Large Format printers.
* Experience with print management software like PaperCut and Printix.
* Knowledge of networking protocols (TCP/IP, DNS, VPN, firewalls, wireless printing).
* Experience integrating print hardware with enterprise IT systems.
* Ability to troubleshoot network and print issues.
* Proven ability to integrate print solutions with third-party software platforms.
* Knowledge of print security protocols and data protection.
* Ability to translate customer requirements into technical solutions.
* Strong collaboration skills and project management abilities.
Preferred Qualifications
* Certifications in IT networking or print vendor certifications (e.g., PaperCut Certified).
* Experience with cloud printing solutions and SaaS platforms.
* Networking certification or diploma in computing & networks.
* Familiarity with Windows Server, Linux, and MacOS environments.
If you meet these criteria and seek a company with a supportive culture and work-life balance, consider joining Epson. With over 50 years of innovation, Epson values its staff and encourages growth both personally and professionally.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
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