At Optus, we're a team of dedicated problem solvers putting people at the heart of everything we do. Our Specialist Care Community handles vulnerable situations with care and professionalism.
Key Responsibilities:
* Actively handle and investigate Complex complaints received internally or externally in a timely manner to the customers' satisfaction.
* Liaise with key internal and external stakeholders to develop resolutions that meet business and customer needs without compromising the customer experience.
* Use strong case investigation, influencing and resolution skills to negotiate with customers to overcome concerns to drive customer satisfaction, retention and to reduce any adverse exposure to Optus whether financial or other.
We are seeking someone with excellent communication skills who can articulate complex issues effectively. If you are able to build positive relationships, work under pressure and provide top-notch support, this could be an ideal opportunity for you.