Customer Success Project Specialist, LHH ANZ (Sydney/Melbourne)Customer Success (CS) is a specialised team within LHH Sales that is responsible for implementing the largest and most complex accounts. Customer Success includes the execution and commercialisation of contracts, plus the management of ongoing account operations and orchestration of all deliverables during the life of the contract. Individuals in this role may partner with other Customer Success team members and Sales Leaders on the most complex accounts and may be asked to serve as the lead on less complex accounts. The individual demonstrates a high level of tactical proficiency and account management responsibilities, which means ensuring all day to day account operations and contracted deliverables, are completed on-time, accurately and to the highest quality.This is the entry-level contributor role on the Customer Success team and is differentiated from the other Customer Success team levels by the size, scope, volume and strategic nature of the accounts/projects with which this professional is entrusted. Reporting Relationships:Reports to Customer Success LeadDirect Reports:This position has no Direct ReportsLocation:Sydney or MelbourneTravel:No travel required for role.Language:EnglishIn this role you can expect toKey Accountabilities Account PartnershipPartners closely with Customer Success, Sales Leads & Operations team members on assigned accounts/projectsProvide tactical account operation support for accounts/projectsComplex group coordination for Career Transition & Leadership Development assignmentsExpected to manage local accounts and/or projects independently and with assistance from Customer Success team where necessary dependent on size and complexityInterface with customer representative for planning logistics and obtaining required informationAssist with compiling of account/project reporting including PPT presentationsAttend customer presentations/meetingsOversee and advise systems configuration and account setupParticipate in all aspects of LHH local/regional sales community (training, systems, processes)Manage candidate records – Orbit record updating and management, Orbit messaging, billing requirements and edits, prepare/approve final consolidated customer invoicing Account ImplementationUtilize Customer Success best practices for implementing accounts/projectsManage local contract rollout assignment independently and with assistance from Customer Success team where necessaryDefine processes and create required documentation to implement contract effectivelyOversee and advise systems configuration and account/project setupReview of contract to ensure account/project process deliverables (ie engagement, delivery, reporting, invoicing, etc.) and KPIs are metTrain all client and LHH representatives in the commercial obligations of the contract as part of the contract/project rolloutAccount Management, Retention & ExpansionServe as the Lead on assigned accounts/projects (with assistance from Customer Success team where necessary dependent on size and complexity)Develop credibility & maintain professional relationships with key internal and external customer and account stakeholdersEnsure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilizing defined best practices and current LHH sales and marketing requirementsProvide management of ongoing account operations and orchestration of all deliverables during the life of the contractPartner with Sales Leaders to plan and prepare for customer partner reviews, compiling account reporting including PPT presentation. Participate in review, with a focus on data analysis, insights and trendsAd hoc research/support/data analysis where needed/requested by sales or customer success teamsAuditing and improving data collection process – identifying gaps in data collection and working on improving process of collection, storage, or scopeProactively seek out ways to expand account through increased engagement, process efficiencies, and relationshipsDevelop, foster and maintain customer relationships to ensure account retentionRemain current on LHH solutions offerings (Career Transition & Mobility and Leadership Development)Participate in all aspects of LHH local sales community (training, systems, processes)Comply with the organization's certified Management Systems including applicable responsibilities for Quality, Information Security, and Health & Safety.All About You2-3 years project coordination/event managementUndergrad required, post graduate degree strongly desiredExhibits professional presence in; communication, credibility, confidence, and imageExperience working with mid-management level customersExperience managing accounts or projectsDemonstrated oral and written communication skillsProblem solving and analysis skillsProficient in computer/data skills including Word, Excel, PPT, OutlookAbility to use reporting software such as Microstrategy, PowerBI or other preferredWhat we offerGrowth opportunities within a human resources global leaderWe prioritize learning to stay agile in an increasingly competitive business environmentWe foster an open-minded environment where people spark new ideas and explore alternativesContract: PermanentContract Type: Full-time About LHHLHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.Recruitment. Development. Career Transition.LHH. A beautiful working world. www.lhh.comLHH is an Equal Opportunity Employer/Veterans/Disabled.