Job Description
The role of Information Systems Manager is a pivotal position within the organisation, responsible for leading and developing the information systems environment with a key focus on Salesforce.
This position will ensure that Salesforce operates as a strategic business tool that supports and empowers staff, drives value for members, and supports organisational growth.
The successful candidate will be responsible for architecting and maintaining the Institute's Salesforce environment to align with organisational objectives, leading the continuous improvement and management of information systems to support business processes and member service delivery, evaluating requests for system changes to ensure alignment with business goals, add value, and maintain system integrity, supporting staff to effectively use Salesforce through training, documentation, and systems education, maintaining data quality, security, and integrity within Salesforce and integrated systems, managing information systems projects within agreed timelines, negotiating and managing vendor relationships relevant to the Institute's information systems, developing and maintaining system documentation and procedures, and contributing to strategic planning and reporting on system utilisation and improvements.