Job Description
We are seeking an experienced industry case manager or equivalent to work closely with colleagues, referring clients, and specialist medical consultants to deliver evidenced-based, insightful, and helpful medical opinions for the best possible health and work outcomes. This role can be located in any state.
Key Responsibilities:
* Reviewing specialist medical reports to support the process of delivering a clear, accurate, and timely opinion to all stakeholders.
* Working closely with colleagues, referring clients, and specialist consultants to ensure accuracy and clarity is provided in reports for effective decision making.
* Ensuring all legislative and customer compliance requirements are met prior to a report being released.
* Troubleshooting and escalating where required inaccurate, deficient, or incomplete reports and discussing with referrers and consultants to resolve all issues that need to be addressed.
* Identifying and contributing to any report quality and process improvement to achieve constant and never-ending improvement for all of our key stakeholders.
* Working within a fast-paced commercial environment to deliver the highest standard of customer experience to our clients.
Requirements:
* Minimum 5 years' experience in an industry case management, injury management advisor, or allied health role within a personal injury and/or accident compensation setting.
* Experience relating to interpreting and utilising independent medical reports.
* An understanding of the worker's compensation environment, insurance schemes, fitness for work frameworks, permanent impairment assessments, and the medicolegal environment.
* Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence.
* A natural orientation to customer service with a capacity to problem solve to deliver a quality outcome for all key stakeholders.
* A keen focus on being efficient, productive, and focused with the highest level of attention to detail.
* Superior verbal and written communication skills including negotiation and influencing skills.
* A resilient personality with a natural orientation towards solving challenges and working with others positively and respectfully.
Why Work With Us?
* Corporate benefits including discounted health insurance/gym memberships & travel perks (car hire & hotel), novated leasing, salary packaging, employment assistance program, paid parental leave & purchased leave.
* Employee referral program – be rewarded for successfully recommending great talent.
* Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.