Provide excellent product support to the dealer network by solving technical issues in a professional and timely manner. Maximize sales of products by actively promoting the entire product range to dealers and to new and existing customers at field days, customer days/nights, etc.
Primary Job Responsibilities
The following are the main job responsibilities and priorities that this position must focus on, must achieve and must excel at:
* Develop and maintain a sound knowledge of products.
* Assisting in the technical, marketing and sales support for MacDon products.
* Plan and attend dealer/ customer training, field days and exhibitions, open house days or nights at the dealership.
* Providing product training for Dealers and customers for MacDon products.
* Strategically manage dealers with highly developed relationships with key contacts.
* Visit and contact dealers on a regular basis to provide technical support, marketing and sales support for MacDon products.
* Reports completed on time and accurately.
* Provide on timely basis, expense reports and other administrative requirements as directed.
* Report in a timely manner and accurately on dealer and customer reaction to MacDon products on a regular basis utilizing the MacDon standard Service Contact Report format.
* Identifying emerging or changing customer requirements for products.
* Make recommendations on product improvement.
* Reporting to management on strategies, activities, opportunities applicable to our markets.
* Provide input at sales meetings for the ordering of MacDon products from MDI.
* Maintain up to date competitive information about both product and price.
* Health and Safety - Comply with H&S requirements.
Qualifications
Education and Experience
* Related University or College degree, or technical qualification
* Familiar in the operation of farm machinery with a strong emphasis on grain and hay harvesting equipment
* Able to address product technical issues, recommend design improvements, and perform field demonstrations
* Ability to provide technical and sales training to OEM customers, dealers and customers.
Skills and Knowledge
* Strong communication skills: oral and written
* Excellent problem solving skills
* Strong interpersonal skills
* Strong computer skills with proficiency in Microsoft products including: Word, Excel, Outlook and PowerPoint
* Ability to work in a team environment and in unsupervised individual situations
* Must hold and maintain a valid driver's license
* Must be prepared to travel within Australia on a regular basis
* A valid passport is required and must be able to travel internationally.
Company vehicle, phone and laptop provided.
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