Senior Policy Officer Grade: 9/10 Salary range: $129,464 - $142,665 superannuation and leave loading Duration: Ongoing Location: Hybrid with an in-office requirement two days per week. This may be subject to change in line with DCS workplace policies Influence the future of digital connectivity and emergency communications across NSW. We are looking for a Senior Policy Officer, who will be responsible for developing and shaping NSW Telco Authority’ (NSWTA’s) strategic positions and influencing Commonwealth and State policy, regulation and legislation on telecommunications, critical communications, critical telecommunications infrastructure, emergency management and digital connectivity matters. About the team This role sits within the Strategy Policy and Governance team in the NSW Telco Authority. Our Policy Team drives big-picture thinking. We research, analyse, and consult to shape NSW and NSWTA strategic policy positions and influence the Commonwealth’s agenda on telecommunications, critical communications to emergency management and digital connectivity. informing planning, guiding projects, and influencing decisions that keep communities connected and safe. Your responsibilities will include Researching, analysing and reviewing complex policy issues, identifying emerging issues, developing evidence-based options, and recommending solutions to resolve problems and mitigate risks Providing expert policy advice and information to stakeholders to facilitate the implementation of policies and support NSWTA’s and/or Government policy initiatives Building and maintaining relationships with key stakeholders, securing their engagement in, and contribution to, the identification and development of policy solutions and to inform policy decision-making Monitor, evaluate and report on the development and/or implementation of policies to identify issues and ensure the achievement of desired outcomes Mentor and guide policy officers and support staff to successfully deliver policy priorities and initiatives For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will Deliver Insightful Policy Analysis: You will research, analyse, and interpret complex policy issues, anticipate emerging trends, and develop evidence-based solutions that influence high-level decisions Innovate and Solve Problems: You will bring creativity and critical thinking to develop practical, forward-looking policy solutions that address complex challenges and deliver meaningful outcomes for communities Communicate and Influence Effectively: You will articulate complex concepts clearly, tailor messages for diverse audiences, and negotiate outcomes that align with organisational and stakeholder priorities Build Strong Relationships: You will establish and maintain partnerships across government, industry, and community, fostering engagement and driving consensus on key issues Collaborate and Lead: You will work effectively under pressure, embrace change, and provide guidance and mentorship to team members to deliver policy priorities in a dynamic environment Apply Sector Knowledge: You will leverage knowledge of the telecommunications ecosystem and emergency communication, including regulatory frameworks, emerging technologies, and industry trends About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 17th December 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process