The Hotel Grand Chancellor is currently looking for a Senior Duty Manager to join our amazing team!
At the Hotel Grand Chancellor, we are committed to our team members and believe our team members are our greatest asset. We are seeking a leader who is committed, dedicated and organised with outstanding leadership skills to ensure the success of all Front of house operations while supporting the smooth running of the hotel’s overall day-to-day activities.
As Senior Duty Manager of HGC, Adelaide, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations across Front Office and Housekeeping. We are seeking a committed, dedicated and organised individual with outstanding leadership skills to lead these departments effectively.
About You
3+ years of experience in hotel front office operations, ideally in a leadership role within a fast‑paced hotel.
Strong understanding of occupancy and yield manager strategies, with a track record of maximising average room rate and revenue.
Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high‑performing teams.
Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
Skilled in workforce planning, rostering, and ensuring cost‑effective staffing aligned with operational needs.
An inspirational, motivated and positive attitude.
Passionate about achieving an above‑standard level of guest satisfaction.
Proven organisational skills.
Responsibilities
Assisting the Executive Assistant Manager with Food & Beverage operations and Chief Engineer with Maintenance operations.
Acting as the primary contact for operational or guest issues during the shift, ensuring smooth coordination between departments.
Managing all front office team members, providing support for onboarding, continuous training, and engagement.
Ensuring that all team members are aware of all current hotel policies and procedures.
Managing emergency and security situations as they arise.
In conjunction with the EAM and Chief Engineer, monitor and support back‑of‑house activities, supplier coordination and property maintenance.
Implementing practices to retain and attract a high‑functioning team culture.
Managing and handling all guest feedback efficiently and courteously, resolving issues to a satisfactory level.
Ensuring all team members deliver guest service above satisfactory standards.
Ensuring all departments' SOPs and checklists are up‑to‑date and adhered to.
Ensuring key performance indicators are achieved, including revenue generation (Average Room Rate, Occupancy), expense metrics, labour cost per operating department, and budget profit targets.
Reviewing financial reports, including flash reports, adjustments, voids, reversals, and discrepancy reports, ensuring action and follow‑up.
Ensuring compliance with WHS and other regulatory requirements.
Benefits
Exceptional industry leaders who will value your hard work and commitment.
Ongoing training and support.
Career development opportunities.
Competitive salary with great work perks.
Staff meals while on shift.
Staff car parking.
Uniform and dry cleaning of business suits used for work.
Reimbursement for mobile phone.
Job is permanent full‑time; adaptable 7‑day roster including days, nights, weekends and public holidays.
Please forward your resume and cover letter detailing your relevant experiences and why you believe you will be the right fit.
Please note, only candidates that best meet the above criteria will be shortlisted and contacted.
Application Questions
How many years of hotel management experience do you have?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a duty manager?
Do you have experience preparing work rosters?
Do you have professional housekeeping experience?
Have you worked in a role which requires a sound understanding of OH&S;/WHS?
Do you have customer service experience?
What's your expected annual base salary?
Each of the properties in the Hotel Grand Chancellor collection shares a dedication to the perfect travel experience – from authentic, relaxing holidays to productive and rewarding meetings and corporate trips. Guests staying at any Grand Chancellor hotel in Australia or New Zealand can expect first‑rate standards of service and quality while enjoying convenient access to the city’s best leisure attractions and business destinations.
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