About Us
At ANZ, commercial banking is about building relationships. We tailor our support to meet the needs of our customers, whether they're starting, running or growing their business.
About the Role
You'll work with a supportive Relationship Manager to build trusted relationships with small and medium-sized enterprise owners. You'll help drive growth through acquisition, increasing share of wallet and referrals, using insights and data from our investment in new systems and technologies.
This role can lead to many career pathways within commercial banking and across the rest of ANZ. Whichever pathway you choose, you'll have inspiring leaders and tailored learning opportunities to help you develop the skills and accreditation you need to succeed.
This is a great opportunity for those looking to take the next step in their business banking career. It's also suitable for people with other financial services experience who are familiar with risk management concepts and regulatory requirements such as Know your Customer and AML (anti-money laundering).
Role Type:Permanent
Location:
We're based at 255 Raymond Street, Sale VIC 3850, but we're flexible and open to discussing different arrangements that suit your needs.
Work Hours:Full-time
What will your day look like?
Working with your Relationship Manager, you'll manage a portfolio of customers by:
* Proactively developing and maintaining a detailed understanding of the customer's business and financial needs
* Acting in the best interest of the customer and applying a customer-centric approach to support the customer's business needs with suitable products and services
* Providing appropriate solutions towards account maintenance and customer needs
* Maintaining a well-managed portfolio compliant with all relevant policies and procedures
* Maintaining control of workflows across all compliance and customer fulfilment processes
* Collaborating with product partners and other stakeholders to fulfill customer needs
What will you bring?
To grow and be successful in this role, you'll ideally bring:
* Prior experience in a commercial banking frontline roles and commercial lending
* Ability to help manage strong customer relationships by handling service queries and solving minor issues
* Strong communication skills to assist customers effectively
* Attention to detail when reviewing agreements and contracts
* Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
* Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
* Familiarity with risk management concepts, particularly in credit risk, risk and market risk
* Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti-money laundering)
You don't need to have all of these skills – a growth mindset and a willingness to learn are just as important to us.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will make a difference to our customers and communities.
You'll have the resources, opportunities and support you need to take the next big step in your career.
We offer flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ.
We celebrate the diversity of our people and welcome applications from everyone. If you're a candidate with a disability or access requirement, please let us know how we can support you throughout the recruitment process.
To find out more about working at ANZ, visit our careers website.