Job Overview:
About the Role
We are seeking a skilled and customer-focused professional to join our team as a Customer Service Officer. This is an exciting opportunity for someone who enjoys working with people, has excellent communication skills, and is able to provide exceptional service to customers.
Key Responsibilities
As a Customer Service Officer, you will be responsible for:
* Providing timely and practical solutions to customers across farming, construction, fabrication, and manufacturing
* Preparing accurate quotes and following up to turn leads into sales
* SUPPORTING external sales reps with local knowledge, customer insights, and hands-on follow-through
* Taking initiative to solve problems, improve processes, and make the customer experience better every day
Requirements
To be successful in this role, you will need to have:
* Strong communication skills, with the ability to communicate effectively with customers and colleagues
* A customer-first mindset, with a focus on delivering exceptional service and building strong relationships with customers
* The ability to work well under pressure, with a strong attention to detail and ability to prioritize tasks
* A can-do attitude, with a willingness to take ownership of your work and make things happen
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
* A competitive salary and bonus structure
* Ongoing training and development opportunities
* A positive and inclusive work environment, with a focus on teamwork and collaboration
We value what you do and are committed to fostering an inclusive environment where every employee feels respected and valued. We encourage applications from diverse candidates and are proud to be an equal opportunities employer.