What To ExpectAs a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels.
You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world's transition to sustainable energy.
You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, video calls, via E-mail or the Tesla Chat.
You are part of a larger virtual team who works closely and flexibly on all tasks.
You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.What You'll DoTo offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound/Outbound, Chat and Web Sales opportunities)Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answering questionsActively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI'sManage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDOEnsure close and tailored communication with customers at all touch pointsTo inform and educate professionals on the phone, video calls via E-Mail or the Tesla Chat about Tesla at every opportunityEffectively present and sell and support the delivery and installation of the entire Tesla ecosystemProvide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownershipEnsure excellent customer service and individual solutions for our customersHelp create, maintain and develop sales and delivery pipelines in line with expectationsMaintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reportingCarry out Virtual Consultations through Video Calls and be able to support the customer journey virtuallyEducate customers on all details of the purchase and delivery journey from initial contact through to delivery dayPerform additional responsibilities as assigned to meet business needsManage any additional duties to support wider business requirementsProvide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownershipWhat You'll BringExperience in providing excellent customer service in a fast-paced environmentConfident in creating great conversations and relationships tailored to the customer's needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)Ability to thrive in a team-based environment and achieve common goalsGreat problem solving skills, and strong ability to take initiative and be proactiveAbility to effectively handle multiple priorities, organize workload, and meet deadlinesResilience, adaptability and a constant desire to developCapable of working autonomously as well as in a teamPositivity, enthusiasm and a passion towards the mission of TeslaConfident in learning and adapting to multiple technologiesAble to communicate, read, and write effectively in the English language on all levelsHave the required language skills if required by our local marketsGood knowledge of MS OfficeSeniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesMotor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and UtilitiesReferrals increase your chances of interviewing at Tesla by 2xBeacon Hill, New South Wales, Australia 1 month agoGlebe, Current South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoMoore Park, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoNewtown, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoWe're unlocking community knowledge in a new way.
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📌 Virtual Sales Advisor, Sydney
🏢 Tesla
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