Benefits
* Accrue up to an extra 12 days of leave per year through our Life Days program.
* Work with world leading technology business at the forefront of innovation.
* We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role And Responsibilities
The Knowledge Lead is responsible for governing, maturing, and enabling high‐quality knowledge management across all ICT operational domains. This role ensures that critical intelligence support environments benefit from accurate, current, and accessible knowledge assets that uplift service quality, reduce incident recurrence, accelerate resolution, and improve decision‐making across the program.
You will lead the development, maintenance, and continual improvement of knowledge processes, collaborating closely with Incident, Problem, Change, Engineering, and Operational teams to ensure a robust, ITIL‐aligned knowledge ecosystem.
The Knowledge Lead is critical in ensuring a resilient and optimised support ecosystem. By enabling technicians, analysts, and operations teams with the best possible information at their fingertips, this role directly improves service quality, reduces interruptions to mission capability, and strengthens the overall reliability of Australia's national geospatial intelligence systems.
* Own and mature the Knowledge Management process aligned to ITIL best practices, ensuring strong governance, quality and consistency across the program
* Design and maintain knowledge frameworks including lifecycle standards, workflows, taxonomy, templates and approval practices for a multi-vendor environment
* Govern the creation, review and publication of knowledge articles, SOPs, work instructions, Known Errors and Workarounds to ensure accuracy and compliance
* Drive knowledge maturity across ICT operations by embedding structured knowledge behaviours and uplifting capability across teams
* Translate incidents, problems, PIRs and recurring issues into timely, actionable knowledge to reduce reoccurrence, risk and escalations
* Collaborate with SMEs, engineering, service management and operational teams to keep technical and operational knowledge current and mission‐aligned
* Provide insight through reporting and analysis of knowledge quality, usage, gaps and trends, driving continual service improvement and operational efficiency
What You'll Bring To Make An Impact
* Demonstrated experience in Knowledge Management, Service Management or a related ICT operational discipline, with strong understanding of ITIL processes (Incident, Problem, Knowledge and Change)
* Proven ability to produce clear, accurate and high-quality technical and operational documentation
* Strong stakeholder engagement and collaboration skills, with experience working across multi-vendor and complex ICT environments
* Analytical and detail-oriented, able to interpret operational data and translate insights into practical knowledge and guidance
* Proactive and improvement-focused, with the ability to work independently and uplift process maturity and user experience
* Experience with ITSM platforms (e.g. ServiceNow, JIRA) and/or ITIL v4 certification, with Defence or secure environment experience highly regarded
Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
This role does requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance, accompanied by the ability to be successful for a DISA/OSA.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Next Steps
* To apply for this role, follow the links or apply via our Careers page.
* Recruitment process - 1 virtual interview or 1 face to face, a psychometric test & background checks.
* Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
* We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
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