Customer Service Manager Job
At LifeFlight Australia, we are seeking a highly skilled and motivated individual to join our team in a Customer Service Manager role.
* Manage overdue accounts, cancellations, and enquiries, meeting company targets.
* Supervise the Reception team, providing training and ongoing support for new employees.
* Rostering of Reception team, working with the Retail Manager to ensure adequate staff are working at critical times to provide ultimate customer service.
* Working with the Reception team to meet and exceed customer service targets and other Key Performance Indicators (KPIs).
* Utilize computer systems to look up member details, create access key tags, process purchases and assist members with booking classes.
* Maintain venue cleanliness ensuring the reception/café area are always neat and tidy, the supplement shelves are well stocked, and the apparel is precisely displayed.
* Follow directions, prioritize and complete tasks in a timely manner.
Requirements:
1. 3+ years of previous customer service supervisory experience with excellent communication skills.
2. Financially driven with natural drive to achieve individual targets and team goals.
3. Experience in a KPI-driven environment.
4. Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.
5. The ability to solve problems and overcome obstacles.
6. Outstanding communication abilities - able to listen, understand, empathize and influence others.
7. Customer-focused with a desire to achieve exceptional customer outcomes.
8. Ability to be a role model and live by health values and behaviors, while being passionate about the gym brand you work for.
9. A