Join a growing, customer-first bank undergoing digital transformation following the merger of MyState Bank and Auswide Bank. This is a bold opportunity to modernise systems, simplify customer experiences, and create a stronger, more innovative organisation.
As Customer Communications Manager, you’ll be at the centre of MyState Bank’s communications strategy, championing transformation to digital-first, omni-channel communications that are clear, consistent, compliant, and customer-focused.
Responsibilities
- Influence the customer experience across every touchpoint, from onboarding to crisis communications.
- Modernise workflows, templates, and governance.
- Champion plain language and deliver content that builds trust and strengthens brand voice.
- Collaborate with Marketing, Product, Technology, Operations and Data teams to deliver impactful, human messaging that supports customers and elevates the brand.
- Champion digital-first communications, reducing reliance on print and driving digital adoption.
- Develop and deliver communications strategies for product launches, service changes, and regulatory updates.
- Manage and execute customer-facing communications for critical service moments, including outages, onboarding, and change initiatives.
- Build and maintain governance frameworks, templates, workflows, and content style guides for consistency and compliance.
- Craft UX copy for digital experiences, website updates, and lifecycle journeys.
- Partner with vendors, project teams, and stakeholders to deliver seamless communications.
- Translate complex content into clear, accessible messaging that meets regulatory and brand standards.
What You’ll Bring (Qualifications)
- A degree in Communications, PR, Marketing, or related discipline.
- 5+ years’ experience in communications or content, ideally within financial services.
- Proven ability to develop and deliver communication strategies that drive engagement.
- Expertise in writing, editing content across a range of channels and formats.
- Experience leading or contributing to the digital transformation of customer communications.
- Strong stakeholder engagement and project management skills.
You’ll Thrive Here If You
- Have a passion for simplifying experiences.
- Love working cross-functionally to solve problems and deliver results.
- Embrace change and see transformation as opportunity.
- Are detail-driven, curious, and obsessed with customer needs.
Company Overview and Benefits
This is a unique opportunity to join a growing, customer-first bank and shape how customers experience the brand. We offer a role where your impact is visible and valued, a supportive culture that encourages innovation and creativity, and the chance to lead meaningful change as we build a future-focused organisation.
Applications and Employment Details
Applications close Sunday 12 October 2025.
If you’re ready to elevate customer communications and champion digital transformation, apply now to join a bank where your contribution matters.
Employment with MyState is subject to background checks including bankruptcy, police, and credit checks to verify suitability to work in the finance sector. We are an equal chance employer, committed to creating an inclusive work environment where everyone is valued.
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📌 Customer Communications Manager
🏢 Mystate Bank
📍 Hobart