Credit Manager Analyst
**Your Business**
Chief Operations Office (COO) is responsible for operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
Within Chief Operations Office (COO), Retail Operations (RO) is the engine room of the CBA Group, driving the processes that deliver products and services to our customers. If you have taken out a home loan, opened a CommSec account, used an ATM, applied for a credit card, or made an international funds transfer, then you have interacted with one of the many aspects of GO.
CommBank is recognised as leading the industry in operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.
**Your Team**
The Retail Credit Decisioning (RCD) team is a GO utility function that supports Retail Banking Services (RBS) lending teams (including Third Party Banking) by making responsible credit risk decisions within the Bank's risk appetite statement and regulatory framework following a standard credit process with the focus on enhancing the financial wellbeing of our customer's.
**Your Responsibilities**
Reporting to the Team Manager Credit Services, this role will see you responsible for the assessment and final decisions for Secured and Consumer Finance credit referrals. These will be received via the Proprietary and/or Third-Party Channels.
The objective of this role is to ensure accurate and effective credit decisions are made in a consistent, efficient and timely manner and to deliver excellent customer service. This will be achieved through the adherence to risk policies and procedures, support and active commitment to the credit training and your development, including active participation in cultivating positive behaviours and supportive language.
You will also be expected to perform the following tasks:
- Effective utilisation of your PCAA delegation to make safe, sound and responsible credit decisions.
- Focus on efficiency and exercising of delegation in rework to deliver fast quality decisions for our customers.
- Identify Continuous Improvement opportunities to simplify our business and to improve outcomes for our customers.
- Delivering safe and customer focused, financial outcomes for the Group.
- Ensure compliance within delegated authorities and internal and external compliance / audit requirements which may include adherence to government/governing body legislative policies.
- Taking a values-based approach and building trust within our teams.
- Professional clear and concise communication with key stakeholders (lenders, brokers and customers) with the ability to build rapport with these stakeholders.
- Delivering on the RCD Strategic priorities plus business line partner priorities which includes outbound calls to the lending network in line with our service offering.
- Support the leadership team within RCD including the completion of Team Manager reliefs when required.
- Adhere to the **Code of Conduct.** The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
**Your Skills & Experience**
- Industry related tertiary qualifications are an advantage but not mandatory.
- Personal Credit Underwriting Authority of $5 Million
- Understanding of APRA, ASIC regulatory and responsible lending requirements and how this impacts policy.
- Advanced knowledge in the analysis and income extraction of business financial statements for complex self-employed customers (company, trust and multiple entity trusts).
- Advanced knowledge in the analysis of PAYG income documentation and valuation reports.
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Advertising End Date: 12/09/2024
Job ID REQ217538