What We Need:
iHeartMedia is seeking an experienced Broadcast Engineering Support Technician
What You'll Do:
* Work within Service Now ticketing system as the primary source of work.
* Assist with identification of chronic issues and works cross functionally with all internal and external teams for resolution.
* Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure.
* As requested by the Engineering Manager or shift lead, research and provide detailed reports with regards to outages.
* Consistently set an example for co-workers ensuring that technical issues are properly identified, resolved, and escalated appropriately to TSC management as required by procedures and organization SLA’s / severity matrix.
* Must be able to work nights and weekends, variable schedule(s), holidays, and overtime as necessary or based on agreed to schedule. This position is for working evenings and overnights.
* Perform other related duties and functions as assigned by the Engineering Manager or shift lead.
What You'll Need:
* Minimum 8 years’ experience working in a broadcast technical environment supporting RF transmissions systems, multimedia studio facilities, content playout systems, broadcast oriented data networks and telecommunications systems.
* Experience with troubleshooting multiple networking and communication protocols.
* Understanding of broadcast concepts with hands on experience.
* Experience in a customer support function.
* Must be able to work in a fast-paced multitasking technical and administrative environment.
* Experience in a O365 in a workstation environment required.
* Excellent written, oral communications, and organizational skills
* Ability to work independently.
* Must be able to work overnights, weekends, and holidays. This position is for working evenings and overnights.
* This position will be virtual/remote working from home. Stable and reliable Internet is required.
What You'll Bring:
* Must be able to work evenings, overnights, weekends, and holidays as required.
* Must have experience working in a radio broadcast environment including studio and transmitter site.
* Respect for others and a strong belief that others should do this in return.
* Full proficiency and understanding of job function.
* Open communication with colleagues and direct reports that encourages collaboration and team consensus.
* Strong problem-solving skills.
* Efficiency with independent work under minimal guidance
* Commitment to process improvement for overall team effectiveness
* Professional communication that stresses diplomacy, empathy, and patience
Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$28.85 - $36.06
Location:
VIRTUAL EST, FL
Position Type:
Regular
Time Type:
Full time
Pay Type:
Hourly
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
* Employer sponsored medical, dental and vision with a variety of coverage options
* Company provided and supplemental life insurance
* Paid vacation and sick time
* Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
* A Spirit day to encourage and allow our employees to more easily volunteer in their community
* A 401K plan
* Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
* A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.