Position Title: Customer Support Officer
Location: Perth, WA (Onsite)
* Strong attention to detail with excellent written and verbal communication skills.
* Able to problem solve and make decisions based on evidence and sound judgement.
* Agile, self-awareness and the ability to self-manage in a diverse team with a high workload.
* Strong sense of empathy and ability to handle sensitive, confronting or escalated conversations.
* Engages in research and makes decisions based on subject matter knowledge, evidence and judgement.
* Ability to work in a changing environment including undertaking calls that are complex in nature.
* Applies legislation, policies, procedures and information management requirements.
* Demonstrated experience in working with Aboriginal and Torres Strait Islander people, communities and/or services providers, including communicating in a culturally competent manner, and understanding of contemporary and historical issues facing Aboriginal and Torres Strait Islander peoples
* Customer service or administration experience.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Hospitals and Health Care, Government Relations Services, and Government Administration
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