Job Summary
Position responsible for all the food and beverage operations, including restaurant, beverage, and room service operations. Oversees guest and employee satisfaction, maintains standards, and meets or exceeds financial goals. Demonstrates knowledge of all applicable food and beverage laws and regulations and develops and implements a business plan for food and beverage.
Candidate Profile
* Education and Experience
* High school diploma or GED with at least 4 years of experience in the food and beverage, culinary, or related professional area.
* OR 2‐year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major, with at least 2 years of experience in the food and beverage or related professional area.
Core Work Activities
Developing and Maintaining Budgets
* Develops and manages all financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
* Maintains a positive cost management index for kitchen and restaurant operations.
* Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
* Manages the Food and Beverage departments, supervises and manages employees, and oversees day‐to‐day operations.
* Understands employee positions well enough to perform duties in employees' absence.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Oversees all culinary, restaurant, beverage, and room service operations.
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
* Provides excellent customer service to all employees and responds quickly and proactively to employees' concerns.
* Provides a learning atmosphere focused on continuous improvement.
* Provides proactive coaching and counseling to team members.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Monitors and maintains productivity levels of employees.
* Develops specific goals and plans to prioritize, organize, and accomplish work.
* Provides the leadership, vision and direction to bring together and prioritize departmental goals efficiently and effectively.
* Sets clear expectations with employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
* Provides excellent customer service and responds quickly and proactively to guest's concerns.
* Understands the brand's service culture and drives alignment of all employees, team leaders, and managers to the brand's service culture.
* Sets service expectations for all guests internally and externally.
* Takes ownership of a guest complaint/problem until it is resolved or addressed by the appropriate manager or employee.
* Verifies all banquet functions meet or exceed guest expectations.
* Provides services above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Serves as a role model to demonstrate appropriate behaviors.
* Manages day‐to‐day operations, drives quality, and verifies standards are meeting customers' expectations daily.
Managing and Conducting Human Resource Activities
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Conducts timely performance reviews.
* Promotes guarantee of fair treatment and open‐door policies.
* Identifies developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
* Identifies educational needs and develops formal educational or training programs or classes, and teaches or instructs others.
* Develops an action plan to address needs areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
* Complies with all corporate accounting procedures.
* Provides information to supervisors, co‐workers, and subordinates by telephone, in written form, e‐mail, or in person.
* Analyzes information and evaluates results to choose the best solution and solve problems.
* Drives effective departmental communication and information systems through logs, department meetings, and property meetings.
Equity and Inclusion
At Marriott International, we are dedicated to being an equal‐opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‐discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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