Love Where You Work Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Based in our vibrant Robina Office on the Gold Coast, you'll work within the busy Pre-Site Operational Customer Support team supporting your Metricon customers through their pre build process. You will work closely internally with Drafting, Estimating, and Permits to get them to site.
Responsibilities
Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
Deliver exceptional customer service, build and maintain customer relationships
Continuously providing updates to your customers
Maintain a high degree of accuracy recording customer project details
Liaise with drafting, estimating, studio and external suppliers and coordinate client variations when required
Ensure customer quality control through professional communications, maintaining data entry and executing report compilation
Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
Assist with all Customer Support related tasks.
Benefits
Be supported by a management team that has a culture where you matter
Ongoing learning and development opportunities to help build your skills and reach your potential
No two days are the same and no two customers are the same - so learn each and everyday on the job
Metricon Homes – Australia's largest Home Builder for the 9th Consecutive Year
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Attractive housing discounts on our award-winning homes
You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
Qualifications
Experience working within a project management or customer focused role
Ability to manage a portfolio of customers at different stages through the pre-construction journey
Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
Ability to clearly identify people's needs and generate solutions to suit both the customer and team member
Intermediate Microsoft WORD and EXCEL computer skills; and
Highly organised – ability to multi-task and deal with a variety of activities.
If you feel you can have an impact and contribute to this iconic Australian business, demonstrating how you have the skills and attributes above, please apply with your Cover Letter and Resume now.
Metricon conduct a National Police Check on all successful applicants.
Full time - Monday - Friday 8:30-5pm
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