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Start is seeking a Digital Project Manager to manage website projects and coordinate digital delivery. This is a client-facing role that requires exceptional interpersonal and communication skills to build strong relationships and manage stakeholder expectations throughout project lifecycles.
Position Overview
As Digital Project Manager, you'll orchestrate website projects from concept to launch, ensuring every project delivers on both creative vision and business objectives. You'll liaise with the design, development and marketing teams to deliver experiences that balance technical excellence, user needs, and strategic goals. A key part of your role will be managing complex web projects while maintaining high standards for quality and performance.
Responsibilities
Project Management & Website Delivery
* Lead end-to-end management of website projects, from initial brief through to launch and beyond
* Develop comprehensive project timelines, resource allocation plans, and risk mitigation strategies
* Coordinate between design, development, content, and client teams to ensure seamless project flow
* Manage project budgets, scope changes, and timeline adjustments while maintaining quality standards
* Conduct regular project reviews and stakeholder updates using clear, jargon-free communication
* Ensure all websites meet accessibility standards, performance benchmarks, and SEO best practices
* Serve as primary point of contact for website project communications
* Facilitate project kickoff meetings, requirements gathering sessions, and milestone review
* Manage client expectations while advocating for user experience and technical best practices
* Present project progress and recommendations in client meetings with confidence and clarity
* Handle project challenges and scope discussions with creative problem-solving
Quality Assurance & Optimisation
* Monitor website performance post-launch and coordinate optimisation initiatives
* Ensure all deliverables meet Start's quality standards and exceed client expectations
* Collaborate with development team on technical troubleshooting and performance improvements
Process Innovation
* Identify opportunities to streamline project workflows and improve delivery efficiency
* Stay current with web development trends, project management methodologies, and digital best practices
* Contribute to Start's internal knowledge sharing and process documentation
* Manage the client support channel, serving as first point of contact for ongoing client requests and queries
* Triage and prioritise ad hoc work requests, coordinating with internal teams for quick turnaround
* Provide timely responses to client support tickets, maintenance requests, and technical queries
* Assess scope and resource requirements for post-launch modifications, updates, and enhancements
* Maintain strong ongoing relationships with existing clients through proactive communication and support
* Identify opportunities for additional services and project work through support interactions
Qualifications
* Bachelor's degree or relevant experience in Project Management, Digital Media, Communications, or related field
* 3+ years of experience managing website projects or digital production
* Understanding of web development processes, CMS platforms, and digital project lifecycles
* Excellent project management skills with experience using tools like Monday or similar platforms
* Outstanding communication and presentation abilities with both technical and non-technical stakeholders
* Proven ability to manage multiple projects simultaneously while maintaining attention to detail
If you’ve made it this far it’s worth mentioning we encourage our people to think weird. We love seeing something fresh and different in applications. That’s a green light to do and say whatever you think is needed to stand out. We also really want to know your favourite song.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Marketing Services
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