Job Description
We are seeking a proactive and customer-oriented Outbound Customer Support Adviser to join our team. The primary responsibility of the Customer Support Adviser is to proactively reach out to customers, provide information on parts and services, and ensure a seamless service experience.
The ideal candidate will have a passion for agriculture equipment, excellent communication skills, and a passion for customer service and sales.
The successful applicant will be able to meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
-----------------------------------
Required Skills and Qualifications
1. 5+ years previous sales experience in the heavy equipment industry.
2. Previous experience in outbound customer service, telemarketing, or sales roles.
3. Strong knowledge of agriculture equipment parts and service.
4. Excellent communication and interpersonal skills.
5. Ability to build rapport and maintain positive relationships with customers.
6. Results driven with a focus on achieving sales targets.
7. Proficiency in computer systems and software used in customer relationship management (CRM).
8. Ability to work independently and as part of a team.
9. Strong organizational and time management skills.
10. Ability to plan, develop, and communicate territory coverage to maximize sales potential.
11. Heavy equipment industry technical training or certification is a plus.
-----------------------------------
Benefits
1. Competitive salary and commission structure.
2. Company vehicle & tools of trade.
3. Ongoing training and professional development opportunities.
4. Positive and supportive work environment.
5. Employee discounts on service and products.