Unlock Your Potential as a Technical Support Expert
The ideal candidate will deliver outstanding technical support across cloud, desktop, and IoT platforms.
Key Responsibilities:
* Provide top-notch technical assistance on the full technical stack.
* Own and manage end-to-end case resolution, ensuring timely and effective solutions.
* Transfer cases to colleagues or involve senior engineers as needed.
* Offer support via various channels, including telephone, email, and web-based platforms.
* Act as an internal customer advocate, championing their needs and concerns.
* Ensure each support case is handled according to Service Level Agreements (SLAs) with the highest possible customer satisfaction.
* Contribute new knowledge-base articles and maintain existing ones to enhance our community's resource base.
* Draft and distribute technical notices to keep our team informed about important updates.
* Prioritize tasks to accomplish the most critical and urgent responsibilities first.
* Stay up-to-date with the latest products and services through continuous learning.
* Develop a deep understanding of the Ubuntu development process.
* Maintain regular communication and information exchange within the team.
* Identify and suggest opportunities to improve our service offerings.
Qualifications and Skills:
* Exceptional academic track record, particularly in computer science and related fields.
* Strong background in Linux troubleshooting and server administration.
* Knowledge of programming fundamentals, networking, virtualization/cloud computing concepts, and more.
* Excellent written and verbal English communication skills, along with the ability to learn quickly and handle pressure effectively.
* Ambitious and driven individuals who thrive in a fast-paced environment are encouraged to apply.
Benefits:
* Competitive compensation package based on geographical location, experience, and performance.
* Performance-driven annual bonuses or commission.
* Personal learning and development budget for continuous growth.
* Regular annual compensation reviews to ensure fair and competitive remuneration.
* Recognition rewards for outstanding contributions and achievements.
* An abundance of annual holiday leave to recharge and refocus.
* Comprehensive maternity and paternity leave policies to support work-life balance.
* Employee Assistance Programme to promote mental well-being and stress management.
* Opportunities to travel to new locations and expand your professional network.
* Priority Pass and travel upgrades for enhanced comfort during business trips.
Join us in shaping the future of technical support and make a lasting impact on our customers' experiences.