About Us
We are a leading private business group with 23 diverse businesses across fashion and footwear retail, donut retail and wholesale, bedding and mattresses retail, basketball league, property development, restaurants, and more.
The Role
We're looking for a warm and professional Concierge to be the face of our premium building at 88 Green St. This is a key role responsible for creating exceptional first impressions while ensuring the smooth day-to-day running of building operations.
As the first point of contact for tenants, visitors, contractors, and suppliers, you'll deliver outstanding customer service while maintaining a safe, secure, and well-managed environment. You'll also support core building functions, including front-of-house services, security, facilities coordination, and emergency procedures.
Key responsibilities
Front-of-House Excellence
* Greet all building users with genuine warmth and professionalism
* Act as the go-to for phone, email, and in-person enquiries
* Proactively resolve complaints and provide helpful, creative solutions
* Share building knowledge and local area information to enhance the tenant experience
Building Security & Operations
* Monitor building access and report unauthorised activity
* Manage access permissions and coordinate with contractors and suppliers
* Oversee technical systems like lifts, security, and building automation
* Ensure the building is secure and well-presented at the end of each day
Service Coordination
* Manage courier deliveries and assist with timely tenant collections
* Maintain tenant communication platform,s including databases and building app content
* Coordinate with maintenance teams and service providers
* Act as Chief Fire Warden and provide First Aid support when needed
About You
* Prior experience in building concierge, facilities, or property management
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution skills
* Ability to multitask and manage competing priorities under pressure
* High attention to detail and organisational ability
* A proactive, professional, and customer-first mindset
* Familiarity with platforms like Equiem, Integriti, or similar
* Current First Aid certificate (or willingness to obtain)
* Chief Fire Warden training (or willingness to complete)
* Understanding of OHS and emergency protocols
Why Join Us?
* Be part of a successful, multi-industry business group where you'll make a real difference.
* Play an important role in executive operations and creating positive experiences for all visitors.
* Work in a fast-moving, entrepreneurial environment that values execution and results.
* Join an innovative company at the forefront of business transformation.
* Great company culture with a supportive, dynamic team environment.
* Brand new office location with excellent amenities nearby.
If you're passionate about delivering five-star service, enjoy being the go-to person in a premium setting, and thrive in a people-facing role,we'd love to hear from you.
APPLY NOW by submitting your resume and cover letter via the link provided.
Please note that only shortlisted candidates will be contacted.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a concierge? Do you have customer service experience? What's your expected annual base salary? How much notice are you required to give your current employer? Please list any building systems or platforms you have experience using (e.g. access control, security systems, Equiem, Integriti, lift management, etc.): Are you trained as a Chief Warden or willing to complete the training? Do you currently hold a valid First Aid Certificate?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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