International Search Consultants provided pay range
This range is provided by International Search Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$75,000.00/yr - $90,000.00/yr
Additional compensation types
Annual Bonus
Direct message the job poster from International Search Consultants
WBE Certified Bi-lingual Executive Recruiter placing top talent within Hospitality/Solar/Biotech/Sales/Financial & Disruptive Services
Customer Success Manager- North America
Charlotte, NC (onsite)
ISC's team of Executive Recruiters has been retained by a leading provider of medical equipment and healthcare services on a Customer Success Manager opportunity. This key role directly supports the company's budgeting, planning, and execution of purchasing decisions through maintaining proactive and responsive communication with customers, by interpreting and acting on customer feedback in alignment with corporate metrics. This Customer Success Manager for North America is responsible for delivering a seamless and high-quality experience to a rapidly growing rental and capital customer base within the U.S.
In this exciting opportunity, you will lead the Customer Experience team, driving performance, productivity, and continuous improvement through hands-on coaching and training, including call-center management. This Customer Success Manager position requires a strong leader, who can oversee goal setting, workflow optimization, and career development for Customer Experience and Customer Service team members. The Customer Success Manager frequently collaborates with the CX Director and acts as conduit to interdepartmental upper management (VP of Finance, Sales/Marketing, Operations, etc.). Our client seeks a reliable, detail-oriented critical thinker with superior leadership skills, who can ensure alignment and visibility across the organization. management, prioritization skills, and a positive, proactive attitude.
Customer Success Manager Responsibilities- Duties for this role include:
* Directly manage the North America Customer Success team, playing an active role in the team's day-to-day and leading by example
* Establish and monitor team performance goals, ensure alignment with company strategy/commercial objectives, provide regular feedback and coaching to improve performance
* Actively Manage/resolve customer complaints by identifying root causes and implementing long-term solutions
* Maintain accurate timekeeping/personnel records, enforce company policies/procedures, managing disciplinary actions as needed
* Develop/implement annual recognition strategies, and make promotion recommendations based on performance
* Serve as a communication bridge between upper management and U.S.-based Customer Success teams, advocating for your teams' needs
* Collaborate with cross-functional teams to enhance customer support processes
Customer Success Manager Rewards- If you qualify, the company offers:
* High visibility to upper management, with opportunities to expand the role and continue professional development
* Opportunity to make an impact on a well-established and growing manufacturing/distribution company with exciting capital projects in the works
* Rewarding and collaborative culture, allowing you to be a change agent by implementing greater efficiencies, improving processes and building out controls
* Competitive base salary, annual bonus and full benefit package
Customer Success Manager Requirements- To qualify, you should have the following:
* Bachelor's degree, preferred. Committed to continuous learning and professional development
* 7 years of relevant business/customer service experience (medical device/health insurance/Saas industry experience, a plus), including a minimum of 5 years in leadership over at least 10 reports, required
* Strong customer service (customer-first approach) orientation and team leadership skills
* Excellent composure, active listening/written/verbal communication abilities, creative problem-solver with proactive mindset
* Must be a Change Agent showing: initiative, follow through, accountability for all-team members alike (no favoritism) and grit to demonstrate active leadership qualities in the mist of push back
* Capable of working both autonomously and collaboratively to address a wide range of customer needs and see projects to completion
* Skilled in multitasking/managing time and shifting priorities in fast-paced/results-driven environment
* Experience with SAP and Salesforce.com, preferred and proficiency in Microsoft Excel, required
How to Apply:
Please contact Jaami Clement directly at, 888.866.6625.
Referrals – Do you know someone who may be a fit?
We gladly pay $500 for referrals that result in a hire and keep all referrals confidential unless you ask us to use your name. We're looking for a strong Customer Success, Customer Service, or Customer Experience leader in the Charlotte Metro Area. Whose name comes to mind? Please send all referrals to Jaami at
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Management, and Quality Assurance
* Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Telephone Call Centers
Referrals increase your chances of interviewing at International Search Consultants by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Disability insurance
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