Customer & Brand Coordinator
Location: Bondi Junction, full time, on-site
Pay range: AU$65,000 - AU$75,000
Start date: February/March 2026
Applicants must have Australian permanent residency or citizenship.
About New Nordic
New Nordic, established in 1990, is a global company specialising in natural and innovative health supplements and hair/skincare products. We help people live healthier lives through the power of nature with natural solutions that support balance, vitality, and well-being. Our products are sold in pharmacies, health shops, and online in more than 45 countries. Our global headquarters are located in Sweden, but you will be joining our small team located in Bondi Junction, Sydney.
About the role
We are looking for a driven and pro-active new team member to support and strengthen our presence in Australia. As our dedicated Customer & Brand Coordinator, you'll be the key contact point for customers and retailers while supporting sales, marketing, and day-to-day coordination. This is a hands-on, varied role ideal for someone who enjoys working with customers, supporting retail partners, and being involved in marketing and brand activity. No two days are the same.
What you'll be doing
Customer experience & operations
Handle customer enquiries via phone, email, and social media
Process phone orders using Cin7
Liaise with our 3PL warehouse on dispatches, stock queries, and returns
Prepare weekly and monthly sales reports (phone and web)
Maintain and update retailer lists and records
Retail & brand support
Proactively connect with retail partners via outbound calls
Coordinate marketing materials and POS for customers
Support merchandising requests (quotes, pricing, ad hoc tasks)
Assist with trade shows and industry events
Manage Amazon seller central
Marketing & social media
Support social media activity with our global marketing team
Respond to comments, DMs, and engagement
Proofread and assist with short marketing copy and translations
Qualifications
Degree in Business Administration, Marketing or a related field
1-3 years of experience in office admin, customer service or sales role
Proficiency in Microsoft Office Suite and computer literacy
Confident using Apple products (Macbook, iPhone)
Preferred skills
Experience in FMCG or natural health
Social media or basic design skills
Naturopathic or health-related qualification
Ideal candidate
We are looking for a person who is organised, people-focused, and confident communicating by phone, email, and online. You enjoy building relationships, take ownership of your work, and are comfortable juggling different tasks in a small team environment.
You're proactive, detail-oriented, and bring a positive attitude to what you do. An interest in health, wellness, or natural products is a strong plus.
You're proactive, detail-oriented, and bring a positive attitude to what you do. An interest in health, wellness, or natural products is a strong plus.
Benefits
Great office space in lively Bondi Junction
Participation in industry conferences, trade shows and events
Opportunities for shaping your professional growth in an innovative, global company
Become part of a friendly company culture with Scandinavian roots
Possible domestic and international travel
Apply now to become part of New Nordic
Please forward your application and CV to:
The interview process will consist of a phone screening and 1-2 rounds of interviews.
Start date February/March 2026.
Read more about New Nordic on: and