🌟 Join Mosaic Multicultural Connections – Make a Difference Every Day! 🌟
Position Title : Care Support Coordinator
Location : Newcastle / Central Coast
Employment Type: Full-time
Classification: SCHADS Award 2010 – Home Care Stream, Level 5
Applications Close: 5th August 2025
At Mosaic Multicultural Connections, we empower people from culturally diverse backgrounds to live independently, with dignity and connection. As a not-for-profit organisation, we take pride in delivering aged care services that are compassionate, culturally responsive, and client-focused.
We’re currently seeking a dedicated Care Support Coordinator to lead our in-home care workforce and ensure the delivery of high-quality, person-centred support to older people across the region.
🔑 About the Role
As the Care Support Coordinator, you will oversee the recruitment, onboarding, supervision, performance, and engagement of Mosaic’s Care Support Workers (CSWs). You’ll be the primary point of contact for our workforce and collaborate closely with roster coordinators to ensure appropriate shift coverage and service continuity.
You’ll also be responsible for:
* Leading orientation and compliance checks for new CSWs
* Providing regular supervision and wellbeing support
* Managing availability, performance, and training records
* Ensuring excellent communication across teams
* Promoting a safe and supportive workplace culture
🙌 What You’ll Bring
Essential:
* Minimum 5 years’ experience in aged care, disability or community services
* Experience in team supervision, rostering or case coordination
* Strong communication, organisation, and time management skills
* Ability to support and engage a culturally diverse workforce
* Confidence using IT systems for workforce coordination
Desirable:
* Familiarity with Sandwai or similar platforms
* Training in culturally responsive or trauma-informed practice
🎓 Qualifications & Checks
* Diploma in Aged Care, Community Services, or related field
* Valid driver's licence and own vehicle
* COVID-19 and Flu vaccinations
* National Police Check and work rights in Australia
💙 Why Mosaic?
* Inclusive, supportive and values-driven organisation
* Make a meaningful difference in people’s lives every day
* Access to ongoing professional development
* Flexible and diverse workplace
* Be part of a team committed to trust, transparency, respect, and collaboration
Ready to join our team?
Submit your resume and a cover letter addressing the key selection criteria by clicking "Apply Now"
Applications will be shortlisted as they are received.