This role requires full, permanent working rights in Australia (unfortunately, this role cannot offer sponsorship or accept candidates on a working holiday visa) This role is hybrid - 3 days per week in office, 2 days WFH. The Company Robert Half are excited to be exclusively partnering with a highly respected organisation within their industry who are looking for a Customer Service Representative. They support a loyal customer base across Australia and are known for delivering reliable products alongside genuinely great service. What really sets this company apart is the culture. There is strong tenure across the board, a supportive and down-to-earth team and a collaborative environment where people enjoy coming to work. Staff are trusted to do their jobs, supported to grow and treated with respect - it's genuinely a lovely place to work. The Role Act as the first point of contact for customer enquiries, delivering exceptional service Accurately and efficiently process orders received via email and other channels Manage post-sale enquiries and liaise with internal teams to meet service expectations Maintain accurate customer records and communication notes within the CRM system Build strong internal and external relationships to support a collaborative culture Prepare quotes and communicate with customers via phone, email, SMS, live chat, and social media Ad hoc duties as required Your Profile Minimum 2 years experience in a similar customer service, sales support or account management role Friendly and a real team player! A genuine passion for customer service and relationship-building Strong written, verbal and interpersonal communication skills Solid business acumen with a proactive, problem-solving approach Apply Today - Interviewing ASAP! Please send your resume by clicking on the apply button. This is a hybrid By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.