Technical Support Specialist
This is an exciting opportunity to be part of a dynamic, fast-paced support team that directly impacts the success of veterinary clinics across the network.
The Technical Support Specialist will play a crucial role in system deployments, migrations, and optimisations. This includes providing fast and effective support, documenting solutions, escalating complex issues when necessary, and continuously improving IT service delivery.
* Provide technical support to clinics, troubleshooting hardware, software, and network issues.
* Assist with system migrations, deployments, and upgrades as part of the support team.
* Work closely with clinic staff to ensure smooth transitions, resolving issues promptly.
The ideal candidate will have strong problem-solving skills, excellent communication, and a customer-first approach to ensure clinics receive exceptional technical support during key projects and operational challenges.
Requirements
* 3+ years of experience in an IT support role.
* Extensive experience with Microsoft 365 products, Windows Desktop & Server, and Active Directory.
* Strong networking knowledge and experience.
Benefits
* A collaborative culture where innovation and personal growth are fostered.
* Ongoing training and mentorship opportunities tailored to individual development.
* A dynamic and supportive community united by a passion for animal welfare and excellence in veterinary care.