Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
At John Deere Financial, you'll make what isn't possible today, tomorrow's reality. Our financial products and services are helping our key partners secure the best innovative technology and products to enable others to be smarter about how they use the land. Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of the John Deere team.
Position: RETAIL CREDIT SPECIALIST
The Opportunity
This is an exciting opportunity for a self-driven, creative thinking and customer-oriented individual to gain experience and knowledge in Retail Credit department of John Deere Financial. Reporting to the Manager Credit Processing, the Retail Credit Specialist is responsible for completing and managing the application process between channel partners, customers and internal stakeholders to provide a high level of service.
We currently have several secondment opportunities for internal applicants and fixed-term roles for external applicants available at our Crestmead Head Office. These positions, with durations ranging from 6 to 12 months, have been created to support internal employee movements and leave coverage.
Key Responsibilities include:
Provides responses and/or solutions to customers and dealer inquiries concerning problems and concerns of a more complex level
Provide support for finance products and systems to customers and dealers including digital solutions and finance quoting
Management of Know Your Customer assessment outcomes to meet our AML/CTF obligations
Develops common solutions to problems with team members to maintain required service levels
Verifies the accuracy and completeness of data submissions and forms, enters data into appropriate system and processes applications according to current procedures
Negotiates with customers and dealers to provide the proper policy execution and adequate resolution
About You
You are an energetic and self-motivated person that takes pride in their work and their working environment to ensure an exceptional customer experience. You have a keen interest in facilitating financing solutions for Agriculture, Construction or Forestry industry and are committed to a culture of high performance and the team will appreciate your inclusive, supportive and collaborative style. In addition, you have:
Ability to work autonomously and with the team when needed
Highly organized
Attention to detail
Basic understanding of commercial entity types and structures
Basic understanding of commercial finance products
Finance industry experience not essential but is favourable
Direct to customer experience not essential but is favourable
Ability to learn concepts and outcomes and provide solutions to business partners within policies and procedures
Above-the-line mindset—proactive, accountable, and solution-oriented.
If you have the experience outlined above, and the passion to succeed, we would love to hear from you
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
Friendly and inclusive
company culture
where wellbeing of our employees is at the forefront of everything we do.
A mature outlook on
flexible work arrangements
which allows you to truly balance work and life.
Professional
Development
(Higher Education, Training & Memberships)
15% Super
if you choose to go with John Deere Mercer Super Plan
Paid Parental leave –
16 Weeks for new parents
Annual Leave loading
Purchase Leave, Paid Community Leave available
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other's differences we will perform at our best
If you have the experience outlined above, and the passion to succeed, we would love to hear from you Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for your team.
Note: Appropriate work authorisations are required in this country prior to application.
John Deere is committed to creating an inclusive environment for all employees, and are proud to be recognised by Diversity Council Australia Ltd as an inclusive employer for three consecutive years:
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John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.
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