Are you looking for a leadership role in a dynamic retail banking environment? As the head of a frontline team, you will be responsible for driving customer acquisition and retention while inspiring your team to deliver exceptional service. This is a full-time opportunity that offers significant growth prospects and the chance to make a real impact on the community.
About the Role
You will lead a diverse team of customer service, sales, and business specialists, setting the standard for the Westpac Group experience. Your role will involve building relationships with customers and the local community, recruiting, coaching, and elevating your team to deliver superior banking services.
Key Responsibilities
* Holding accountability for compliance and risk management
* Taking ownership of resolving customer concerns effectively and efficiently
* Driving customer acquisition, service, and retention by building genuine connections with our customers and the community
* Leading and uplifting frontline staff through training, mentoring, and performance management
Requirements
To be successful in this role, you will need:
* Strong leadership experience, preferably gained in a retail banking environment
* Proven experience of holding accountability for risk and compliance, staff performance, and customer experience
* High-energy levels with an ability to inspire and motivate a diverse team
* Experience of working to fulfill business performance targets and spur growth
Benefits
We offer a comprehensive benefits package, including:
* Comprehensive training on our banking products and services
* Supportive team environment with opportunities for career growth and development
* A range of leave options, including culture, lifestyle, and wellbeing leave
Join Our Community
We are committed to creating a supportive and inclusive community where everyone can thrive. We welcome applicants from diverse backgrounds and abilities, and we are proud to be an equal opportunities employer.