* Ongoing Full Time
* Location: Statewide – flexible work opportunity
* Salary: Clerk Grade 5/6 with salary ranging from $99,938 to $110,271 + super and annual leave loading
* A unique opportunity to be part of a supportive and collaborative team driving the future of cleaning services
Join a newly formed team leading the way in smarter, safer, and more efficient cleaning services for NSW public schools.
About Cleaning Services
The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026. A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance, ITD, Recruitment and Risk Management.
About the role
As a Cleaning Services Support Officer, you’ll play a central role in supporting the digital systems that keep NSW’s contracted cleaning services operating efficiently and compliantly. You’ll maintain key platforms used for performance monitoring, inspections, reporting, and workforce scheduling, while providing timely technical support to staff and contractors across the state. The role also delivers essential operational support, including coordinating fleet vehicles, managing travel for Service Managers, and overseeing a busy service inbox. Working within the Department of Education means you’ll also benefit from strong career pathways, ongoing professional development, and flexible working practices designed to support balance and long-term growth.
For further information please click here for the role description
About You
You are a driven professional who thrives in environments where accuracy, digital capability, and strong communication are essential. You bring confidence in navigating and maintaining digital systems, a customer focused approach to resolving issues, and a proactive mindset when supporting a geographically dispersed workforce. Your ability to balance routine system administration with urgent operational demands—such as incident responses, compliance reporting, and Service Manager support—makes you a reliable and valued contributor to high quality service delivery. You take pride in maintaining data integrity, supporting system users with varying levels of digital confidence, and keeping workflows running smoothly in a fast-paced environment.
The ideal candidate will have:
* Strong organisational and analytical skills, with the ability to maintain accurate system records, interpret data, and support effective reporting across multiple regions.
* Excellent communication and stakeholder engagement skills, enabling productive relationships with staff, contractors, managers, and external vendors.
* Confidence in providing technical support, coordinating system maintenance, and contributing to system upgrades, testing, and continuous improvement activities.
* A practical understanding of digital system administration, compliance requirements, and operational processes that support service delivery.
* A commitment to professionalism, confidentiality, and consistent application of procedures to ensure high quality, compliant, and efficient service delivery.
Key Knowledge and Experience
* Experience in systems administration, ICT operations, technical support, or administrative support for Service Managers or similar roles within a customer focused environment.
* Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Current and valid Working with Children Check Clearance for paid employment.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Targeted Questions
* Describe a time you supported the administration or maintenance of a digital system. What was your role, what challenges did you face, and how did you ensure data accuracy and user confidence? (300 words)
* This role requires balancing system administration, urgent operational requests, and administrative support. How do you prioritise competing tasks in a fast paced environment while maintaining service quality and attention to detail? (300 words)
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: 15 March 2026 at 11:59pm.
For role enquiries please contact Joanne Stanborough at ***************@det.nsw.edu.au and for recruitment process enquiries please contact Sonia Buidan at ***************@det.nsw.edu.au
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (*********@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.