Customer Service Expertise
Delivering exceptional support is paramount in building lasting relationships with clients. As a key member of our team, you will be responsible for providing outstanding service to our customers.
Key Responsibilities:
* Efficiently handle inbound customer service calls and ensure timely resolution of customer inquiries and complaints.
* Act as the primary point of contact between customers and our business partners, suppliers, and service providers.
* Monitor shipments through software and arrange transport bookings (Air, LCL, FCL).
* Collaborate with transporters to achieve an excellent standard of DIFOT (Delivery In Full On Time).
* Provide regular status reports and visibility to account customers via email, phone calls, and software.
* Respond to customer enquiries, complaints, and reach effective resolutions.
* Submit quotations to current and prospective clients and invoice files in line with set KPIs.
Essential Skills and Qualifications:
* At least 2 years experience in customer service within the transport industry.
* Strong knowledge of FCL and LCL principles.
* Experience with software.
* Excellent verbal and written communication skills.
* A proactive attitude with a passion to meet targets.