Field Service Coordinator — William Adams Pty Ltd
Reporting to the Customer Service Supervisor, you'll be the crucial link between our customers, field technicians, and service team – juggling bookings, fielding technical queries, managing work orders, and ensuring every job runs smoothly, safely, and on time. Your background in the earthmoving or heavy equipment industry, paired with strong customer service skills, will give you the edge to hit the ground running and build trust with both our people and our clients.
At William Adams, your career is more than a job – it's a pathway. You'll be backed by a team that values initiative, thrives on collaboration, and offers real opportunities to grow into leadership roles across our Service and Branch networks.
With nearly 100 years as a Caterpillar dealer behind us, this is your chance to help shape the next century of customer excellence.
Ready to take the next step and drive your future forward?
About the Role
What a day typical day will look like:
* Booking and scheduling work in progress
* Providing clear, accurate and timely information for job progress
* Coordinating, scheduling and allocation of jobs to our technicians
* Managing invoices to ensure pricing and product/machine component details are clear
* Effectively liaising with other departments to deliver effective solutions
About You
You will utilise your knowledge gained from your industry related background and pride yourself on outstanding customer service, as well as your organisational skills.
To be successful in this role you will require the following skills and attributes:
* Ability to develop and maintain long term internal and external relationships
* Capable to manage multiple tasks and prioritise effectively within a high-pressure environment
* Mechanical aptitude essential and a background in earthmoving is preferable
* Effective communication and collaboration skills
* Coordination experience within a similar industry
* CAT dealer experience would be advantageous, but not essential
* A strong commitment to safety, health & environment procedures
* Qualified Diesel Mechanic (preferred but not essential)
Why work for us?
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of, Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more!
Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.
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