Vigilant Security are seeking an experienced, professional, and polished Front of House Host with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious building in the Aldgate area, an SIA Licence is required for this role.
The ideal candidate will be the first point of contact for all visitors and occupiers to the building and will provide a welcoming and efficient front of house experience through proactive lobby hosting, building and maintaining positive relationships and addressing any queries or concerns promptly.
The role will also consist of but will not be limited to, accurate visitor management using the building software platform, co-ordination with security personnel to ensure the safety and security of the building, general administrative support including management of correspondence, reviews of operating procedures and the occupier experience, and regular client liaison to ensure our delivery is aligned to their expectations.
The post is offered on a full-time, permanent basis upon completion of your 6-month probationary period.
Hours of work are 08:*****:00, Monday to Friday, however the successful candidate will require a flexible approach to ensure that the operational needs of the business are met.
Salary £***** per hour rising to £***** per hour from the 01 st April.
Holiday entitlement of 28 days, inclusive of bank holidays.
Vigilant Security prides itself on offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.
Responsibilities as per below, but not limited to: Key Responsibilities Ensure that a high level of guest experience is always delivered.
Ensure that an exceptional standard is consistently maintained.
Conduct team toolbox talks and briefings, including One-Team approach cross-training.
Attend and participate in weekly site team meetings.
Take ownership of the reception in its entirety, health safety, defects reporting, presentation standards and promoting ideas to enhance the guest experience.
First point of contact for occupier services, which will include service requests reactive and non-reactive.
Ability to prioritise in a fast-paced environment.
Willingness to attend training, including health safety and compliance.
Complete weekly client reports.
Rota management.
Mentor and motivate staff to provide excellent customer service.
Ensure compliance with site procedures and oversee implementation.
Inductions, training, and development of relief staff.
Develop, build, and strengthen client relationships.
Report regularly to the Building/Facilities Manager and escalate any issues accordingly.
Ensure consistent growth in developing client add-on revenue and pipeline streams.
You will have the ability to multi-task and work well under pressure.
Personal Specification Excellent communication and dynamic interpersonal skills.
Innovative and proactive approach.
Previous proven track record in delivering outstanding world-class service within the industry.
Experience in a similar role.
Highly developed interpersonal skills to build and sustain effective working relationships.
Proactive and ability to work well under pressure.
Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures.
Risk awareness.
Ability to liaise with the client, build solid working relationships and manage conflicting priorities.
Good understanding and experience with all MS office and ability to delivery presentations and user guides.
SIA Licence is required for this role What We Offer Competitive salary within the corporate sector.
Cycle to Work Scheme.
Pension scheme.
Employee HSF Scheme.
About us: Vigilant Security cover a range of security related services including manned guarding, mobile patrols and keyholding.
We currently employ **** members of staff across the UK and cover a range of security related services including manned guarding, mobile patrols and keyholding.
High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients.
We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.
We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us.
We ensure our staff from the outset are given the skills required to be competent.
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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.