Are you looking for a career in customer service where you can make a real difference?
We are seeking an experienced Digital Care Advisor to join our team, working as part of a fast-paced dynamic environment delivering support to customers over digital channels.
Your main responsibilities will include:
* Resolving customer enquiries through live chat, email and social media
* Maintaining professional communication with customers during interactions, ensuring excellent spelling and grammar aligned with company tone of voice guides
* Focusing on delivering exceptional customer experience measured through quality assurance, customer service surveys and other KPIs
You will be responsible for embodying the company values when communicating with internal or external parties.
About this role
This is an exciting opportunity to work in a leading telecoms company, helping us build meaningful relationships and support vibrant connected communities.
As a Digital Care Advisor, you will play a vital role in delivering support to customers, working as part of a team of experts to ensure seamless customer experiences.
Key responsibilities
* Customer Enquiries: Resolve customer enquiries through live chat, email and social media
* Professional Communication: Maintain professional communication with customers during interactions, ensuring excellent spelling and grammar aligned with company tone of voice guides
* Customer Experience: Focus on delivering exceptional customer experience measured through quality assurance, customer service surveys and other KPIs
Requirements
To be successful in this role, you will need:
* A customer-first mindset with a proactive attitude focused on solutions rather than problems
* 12+ months experience in a Customer Service environment, ideally with advanced understanding of PC applications and experience using web-based CRM systems
What we offer
We offer a range of benefits including flexible hybrid working, free mobile plan, free NBN 100 plan, additional leave and access to training and development programs.
Join our team and help build a better future.