We have a fantastic opportunity for a Senior Product Manager with experience across retail, wholesale and institutional markets.
Working across Customer Operations, you'll play a key role in optimising customer journeys, strengthening product features, and embedding data-driven decision-making into everything we do.
Reporting to the Head of Product, this role is ideal for a strategic thinker with a passion for solving complex problems, leading change, and creating seamless customer experiences.
You'll work closely with cross-functional teams - from operations and commercial to compliance and analytics - to ensure our products not only meet regulatory standards but also support business growth and reduce customer friction.
Responsibilities
* Champion the Customer Experience
* Digitise and simplify customer forms, improve accessibility of product materials, and streamline user interfaces to enhance satisfaction and reduce friction.
* Strengthen Products & Reduce Complaints
* Use customer insights and complaint analysis to identify pain points, prioritise product improvements, and deliver smarter workflows and self-service tools.
* Forecast & Plan with Confidence
* Develop and operationalise volume/capacity forecasting models to better predict demand, allocate resources, and improve operational efficiency.
* Unlock Customer Insights
* Build and refine analytics frameworks, dashboards, and reports that reveal product usage trends, customer behaviours, and emerging opportunities.
* Innovate for the Future
* Explore emerging trends, tools, and technologies - from automation to AI-driven analytics - to drive smarter ways of working.
Skills / Experience
* Strong product management experience, ideally across managed investment schemes and investment bonds
* Experience across retail, wholesale and institutional markets
* Experience across marketing and written communications, including drafting product disclosure statements, explanatory memorandums and institutional offer documents
* Experience with capital raising across retail, whole and institutional markets
* RG146 Qualification will be highly regarded.
* Proven ability to deliver customer-focused solutions, backed by data and insights.
* Comfortable balancing strategic priorities with hands-on delivery.
* Passionate about driving innovation, continuous improvement, and best practice.