Customer Service Specialist Position
We are looking for a skilled Customer Service Specialist to join our sales team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, handling customer inquiries, and providing solutions to meet their needs. This role will involve working closely with customers, colleagues, and management to achieve sales goals and maintain high-quality customer service standards.
The ideal candidate will have a strong passion for delivering outstanding customer service, excellent communication skills, and previous experience working in a customer-facing role. You will also be required to possess basic numeracy skills, familiarity with Point of Sale systems, and the ability to lift 15L cans of paint. Additionally, experience in trade, colour forecasting, and merchandising is highly desirable.
**Responsibilities**
- Provide customer solutions and advice
- Handle customer inquiries and complaints
- Maintain accurate records and manage inventory control
- Process transactions and reconcile accounts
- Collaborate with colleagues and management to achieve sales goals
- Stay up-to-date with the latest product releases and colour forecasts
- Ensure compliance with company policies and procedures
**Requirements**
- Valid driver's license for local deliveries
- Strong communication and interpersonal skills
- Genuine desire to deliver outstanding customer service
- Previous experience working in a customer service role
- Basic numeracy skills
- Familiarity with Point of Sale systems or equivalent technical skills
- Ability to lift 15L cans of paint
- Problem-solving skills
- Proficiency in Microsoft Office and Outlook
**Benefits**
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Access to company resources and training programs
Please apply if you are a motivated and customer-focused individual looking for a challenging and rewarding role.