Customer Experience Professional
Deliver exceptional customer experiences by guiding automotive customers through their journey, providing personalized support and addressing concerns with empathy and expertise.
Key Responsibilities:
* Guide customers throughout their journey from initial inquiry to resolution.
Requirements:
* Demonstrated complaint handling experience with a minimum of 2 years in customer relations or related fields.
* High school certificate required. Knowledge of the automotive industry and luxury sectors is an advantage.
Additional skills include strong verbal and written communication abilities, active listening skills, knack for objection handling, conflict resolution time management priority setting ability to manage multiple projects effectively maintain attention to detail adhere call center schedule requirements technical proficiency MS Office other communication tools navigate multiple computer screens ease maintain professional demeanor language appearance represent company integrity excellence all times availability full working rights perform inherent role requirements monthly rotational roster hours week between am pm tuition reimbursement employee assistance global award-winning rewards program flexible working arrangements salary incentives opportunities growth development supported learning pathways advancement competitive remuneration benefits package wellness programs appreciation diversity inclusivity fun workplace sense belonging people team values grow succeed celebrate support one another go beyond expectations create bold meaningful moments stand out equal opportunity employer qualified applicants consideration employment race color religion sex sexual orientation gender identity national origin disability status protected veteran diverse inclusive workforce respect empower culture perspectives global teams deliver amazing service technology humanity make employees feel valued comfortable being authentic selves work globally know diversity strength view projects ideas different vantage points allow individual bring value table unique way Australian VIC Melbourne