Customer Service / Customer Success Representative Administrator
We're the global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We’re looking for a Customer Success Representative Administrator to join our team in Braeside, Victoria, and help us run the customer centre effectively in order to increase customer satisfaction, loyalty and retention.
Why Aggreko? We offer:
- Adaptable, hybrid working arrangements
- Competitive compensation and bonus program
- A range of career development opportunities
- Paid training programs and tuition reimbursement
- Safety-focused culture
- Community volunteering program
What you'll do:
- Handle incoming customer calls to address equipment, service, or contract issues
- Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
- Support the sales function with regards to customer orders, post-order follow-up activities and in expediting the process
- Ensure the accuracy and efficiency of contacts and customer / job data
- Contracts management into Aggreko system
- Issue accurate and timely customer invoices on a daily, weekly and monthly basis
- Work in the Braeside office Monday to Wednesday and from home Thursday and Friday - 8:30am – 5:00pm, with some flexibility occasionally required
To thrive in this role, you'll have the following skills and experience:
- Proven experience as a Customer Service Representative or Customer Service Administrator, ideally in an office or corporate setting
- Strong PC literacy in a Microsoft environment, ideally also having ERP system experience
- Proven customer focus with a strong sense of urgency for creative solutions
- Excellent communication and inter-personal skills
- Have a collaborative style with a decisive, results-oriented approach
- Excellent problem solving and time management skills, able to self-direct and self-manage
- The drive to further develop your skills and progress your career within the team
- Have a good home office set up to meet the requirements of the role
If you're ready to take on a challenging yet rewarding role in a dynamic setting, apply now to be a part of our dedicated team at Aggreko.
Join us. Bring your energy. Grow your career.
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📌 Customer Service / Customer Success Representative Administrator
🏢 Aggreko
📍 Melbourne