We are seeking a proactive and customer-focused Pro Shop Assistant Manager to support the daily operations of our Pro Shop and deliver an exceptional experience for members and guests.
This role plays a key part in retail performance, golf operations, and member engagement, while supporting competitions, corporate golf days, and overall operational excellence.
You will assist in overseeing the day-to-day operations of the Pro Shop, ensuring a professional, efficient, and welcoming environment. The position combines retail, administration, and golf operations, with a strong focus on customer service and team support.
Key Responsibilities
* Deliver exceptional customer service across in-person, phone, and email enquiries
* Support daily Pro Shop operations, including bookings, check-ins, and competitions
* Drive retail performance through merchandising, promotions, and upselling
* Assist with stock control, ordering, and inventory management
* Support corporate golf days and club events
* Maintain accurate POS transactions and end-of-day reconciliations
* Assist with rostering, reporting, and operational support
* Provide leadership support in the absence of the Golf Operations Manager
About You
* Minimum 2 years' experience in a similar role
* Proficient in MiClub (essential)
* Strong customer service and communication skills
* Organised with strong attention to detail
* Experience in retail merchandising and stock control
* Sound knowledge of golf operations, rules, and etiquette
* Available to work weekends and event days
* Passion for golf
What We Offer
* Competitive salary (based on experience)
* Staff golf privileges
* Uniform provided
* Merchandise discounts
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