Full-Time | Senior Leadership | Reports to Group Operations Manager
Lead a Growing Short-Term Letting Business
We are a fast-growing short-term letting and holiday accommodation business operating across Victoria. With a portfolio approaching 200 properties and strong growth momentum, we're looking for an experienced General Manager to lead our operations on the Mornington Peninsula — someone who is energised by change, excited to build something, and ready to put their stamp on a growing business.
This is a senior leadership role for someone who thrives in a dynamic environment, leads from the front, and understands the balance between delivering exceptional guest experiences, building strong owner relationships, and driving strong commercial outcomes.
Reporting directly to the Group Operations Manager, you will take ownership of all aspects of the business — from team leadership and day-to-day operations to revenue performance and property owner management.
About the Role
As General Manager, you will lead a small, high-performing team while taking overall accountability for the operational and commercial performance of the portfolio. You'll be the key person on the ground — trusted by owners, respected by your team, and commercially switched on.
This is a hands‐on role. You'll be managing escalations, coaching your team, building owner relationships, and driving revenue — sometimes all in the same day. We're growing fast and this role will grow with us. If you're the type who sees a gap and fills it, who builds systems where none exist, and who thrives when given real ownership — this is the role for you.
Key Responsibilities
Operational Leadership
* Oversee the day‐to‐day operations of the short‐term letting portfolio
* Lead and support your team across housekeeping, guest services, and maintenance
* Drive accountability, consistency, and service standards across the business
* Ensure company policies, procedures, and compliance requirements are maintained
Owner & Stakeholder Management
* Serve as the primary point of contact for property owners
* Build and maintain strong, trust‐based relationships with owners across the portfolio
* Provide regular performance reporting, insights, and operational updates
* Manage owner expectations proactively — especially during periods of change or growth
* Support owner retention and contribute to new property acquisition conversations
Guest Experience & Service Delivery
* Set and maintain a high standard of guest communication and service
* Monitor reviews, feedback, and platform performance metrics
* Manage escalated guest issues and drive effective service recovery
Revenue & Commercial Performance
* Take accountability for the portfolio's financial performance against budget
* Oversee budgeting, forecasting, and cost management
* Implement and monitor dynamic pricing and revenue strategies to maximise ADR and occupancy
* Identify opportunities for operational efficiency, portfolio growth, and margin improvement
Maintenance & Property Standards
* Oversee maintenance operations and contractor performance
* Ensure properties are maintained to a high operational and presentation standard
* Support preventative maintenance planning and compliance management
* Lead, coach, and performance manage a small operational team
* Foster a positive, accountable, and guest‐focused team culture
* Support recruitment, onboarding, and ongoing team development as the business scales
What We're Looking For
Required
* Proven leadership experience in short-term rental, holiday accommodation, hospitality, or property management
* Strong commercial acumen — you understand P&L, budgets, and how to drive revenue outcomes
* Demonstrated ability to build and maintain strong owner and client relationships
* Experience leading teams in a fast-paced, service-driven environment
* A genuine builder's mindset — comfortable with ambiguity, energised by growth, and able to create structure where it doesn't yet exist
* Open to change and willing to challenge the way things have always been done
* Excellent communication and stakeholder management skills
* Ability to manage escalations, resolve conflict, and make sound decisions under pressure
* Solid understanding of STR operations, platform dynamics, and compliance requirements
* Familiarity with trust accounting principles or financial controls in property management
Preferred
* Experience managing Airbnb, Booking.com, or other OTA platforms at an operational level
* Familiarity with PMS systems such as Resly, Guesty, or HomeHero
* Experience with dynamic pricing tools and revenue management strategies
* Multi-property or portfolio management experience
* Background in Mornington or Bellarine Peninsula or broader Regional Victorian STR markets
Why This Role
* Join a business with genuine growth trajectory — approaching 200 properties and scaling
* Direct access to and support from the Group Operations Manager
* Real autonomy to shape operations, build systems, and make the role your own
* A business that welcomes fresh thinking — if something isn't working, we want to fix it
* Strong team culture with investment in people and systems
* Be part of building something — not maintaining the status quo
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