Job Description
At TAL, this role sits at the intersection of trust, innovation, and care — helping ensure our Claims function continues to support Australians when it matters most. By strengthening operational risk and governance, you'll help embed confidence and integrity into how we reimagine claims, including the responsible use of AI and data‐driven solutions. Your work will directly enable safer decisions, stronger outcomes, and sustainable change, supporting TAL's purpose to protect people, not just policies, today and into the future.
In This Role You Will
* Enable confident decision‐making by delivering pragmatic, commercially balanced risk and compliance advice across Claims.
* Embed robust risk governance into Reimagine Claims initiatives, including AI and automated decisioning, from design through delivery.
* Strengthen control effectiveness by overseeing assurance, monitoring, and reporting across Claims and technology‐enabled processes.
* Surface emerging risk insights by identifying themes and root causes from incidents, change activity, and transformation impacts.
* Ensure regulatory confidence through timely escalation and reporting of key risk and compliance exposures.
* Shape a strong risk culture by influencing stakeholders and championing responsible, compliant use of AI and data‐driven capabilities.
Qualifications
* Bring practical risk or compliance experience and confidently apply it to real‐world business and transformation scenarios.
* Understand regulatory expectations (such as CPS230 and FAR) and help translate them into meaningful, workable outcomes.
* Assess and manage risk holistically, across operations, technology, and change, using sound judgement and analysis.
* Support strong control environments, including assurance activities within evolving or technology‐enabled processes.
* Navigate emerging risk areas, such as AI and automated decisioning, with curiosity, care, and a focus on responsible use.
* Build trusted relationships by communicating clearly, working collaboratively, and influencing with integrity.
* Familiarity with AI governance principles and the risk considerations associated with automated or AI‐assisted decisioning in a regulated financial services environment.
Benefits
* Discounted insurance, health and well‐being programs.
* A range of employee benefits to support your lifestyle.
Company Description
Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Additional Information
TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be an Inclusive Employer, recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index. We are also Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change. We are Reconciliation Advocates – read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
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