Job Overview
A leading provider of managed IT solutions is seeking a skilled Desktop Support Officer to join its team.
* The ideal candidate will possess a strong background in Windows 10 or 11 administration, including experience with Intune and cloud-based systems.
* They should be well-versed in troubleshooting techniques, able to identify and resolve complex issues efficiently.
* Excellent communication and problem-solving skills are essential for success in this role.
Key Responsibilities:
* Provide on-site and remote assistance to end-users within the organization's desktop computing environment.
* Troubleshoot and resolve hardware and software issues, ensuring minimal downtime.
* Collaborate with technical teams to resolve complex problems and implement effective solutions.
* Stay up-to-date with the latest technologies and industry developments to ensure expert knowledge.
Required Skills and Qualifications
* Strong understanding of Windows 10 or 11 operating system and related technologies.
* Experience with Intune, PowerShell scripting, and cloud-based systems.
* Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
* Excellent communication and interpersonal skills, with the ability to interact with users at all levels.
What We Offer:
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* A competitive salary and benefits package.